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You may file a complaint or concern at Medicare Complaint Form Medicare Complaint Form ‌. The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances and information requests. The Horizon® name and symbols are registered marks of Horizon Blue Cross Blue Shield of New Jersey. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Benefit of Blue℠ is a service mark of the Blue Cross Blue Shield Association. All are independent licensees of the Blue Cross Blue Shield Association. Communications are issued by Horizon Blue Cross Blue Shield of New Jersey in its capacity as administrator of programs and provider relations for all its companies. Medicare Supplement plans are provided by Horizon Insurance Company. Products are provided by HIC and/or Horizon NJ Health. Enrollment in HIC Medicare products and/or Horizon NJ TotalCare (HMO D-SNP) depends on contract renewal. Horizon NJ TotalCare (HMO D-SNP) is an HMO Medicare Advantage Dual Eligible Special Needs plan with a Medicare contract and a contract with the State of New Jersey Medicaid Program. Horizon Insurance Company ("HIC") has a Medicare contract to offer HMO, HMO-POS, PPO and Part D Medicare plans, including group-Medicare Advantage plans and group Part D Prescription Drug plans. Your Evidence of Coverage (EOC) also has more details. *To determine if you're eligible for this benefit, call your Care Manager or contact member services at 1-80 (TTY 711) to learn more. If you have issues, please call Horizon EXTRA Benefits Card Member Services at 1-80 (TTY 711) or visit.

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If your benefit doesn't cover the full amount, contact your service provider to submit an alternate payment option. If your service provider doesn't accept the card, call us at 1-80 (TTY 711) or visit.

Enter the Horizon EXTRA Benefits Card number on your bill or online.

Call your utility provider and use your Horizon EXTRA Benefits Card as form of payment.

To make payments using your Horizon EXTRA Benefits Card, all you need to do is: Utilities are the basic services for your home or apartment needs, like water, electric and gas. Once you become eligible, you will be able to use your Horizon EXTRA Benefits Card to buy select healthy foods at the start of the next quarter.Įligible* Horizon NJ TotalCare (HMO D-SNP) members can receive an extra $300 per year to help pay for utilities. If you think you may be eligible and have not received a letter, or if you have any questions, reach out to your Care Manager or call Member Services to find out if you qualify. Eligible members who meet the criteria may be automatically enrolled into the Grocery benefit, and will receive a letter informing them of enrollment and the funds being added to their card. To be eligible for the grocery benefit, members must participate in the Care Management program and have any of the following qualifying chronic illnesses: cardiovascular disorders, chronic heart failure or diabetes. *Some members may also be eligible to use this benefit to purchase approved grocery items like fruits and vegetables, whole eggs and egg substitutes.

For a full list of participating retailers and eligible items like aspirin and pain relievers, vitamins and minerals, fruits and vegetables, and whole eggs and egg substitutes, visit.

Use conveniently at participating retailers.

Spend it on select approved benefit items at participating retailers. You qualify for up to $1,600/year for Over the-Counter (OTC) and Grocery* purchases. Phone: If you have questions or would like to place an order by phone, you can call the Horizon EXTRA Benefits Card Member Services line Monday to Friday, 8 a.m. If the end of the benefit period is approaching, you can order online or call us if you don't think your order form will be received in time.ģ. University Drive, #586Coral Springs, FL 33067 Mail: Mail the order form to: Horizon Extra Benefits OTC Orders 4613 N.

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Remember to save your username and password for future orders.Ģ. Online: You can place an order online at.

To request an additional catalog, call 1-80 (TTY 711).ġ.

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Visit for more information about this benefit or to download a catalog.

You'll receive the OTC Benefit Catalog in a separate mailing.

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Free shipping, items delivered right to your door.Shop online, by telephone or via mail order. Spend it on items from our catalog, like toothpaste, vitamins, denture cleaner and much more. You qualify for up to $1,080/year to spend in our OTC Benefit Catalog. Eligibility Information & Enrollment Instructions